FAQ

Do you have a question?

Do you have a question?

We may have already answered your question below, but if we've missed something, please contact us and we'll get back to you as soon as we can with an answer.

 

Question 1: How do I update my details?

To update your details you can contact us via email, over the phone or by mail.

Over the phone: please call us on 1800 067 066.

By mail: please send a letter to us at:

Mater Chicks in Pink lottery

Locked Bag 2000
Coorparoo DC QLD 4151

 

Question 2: How many Mater Chicks in Pink lotteries are conducted per year?

Two Mater Chicks in Pink lotteries are conducted each year.

 

Question 3: How and when are the winners notified? And how do I get the results?

The winners of each Mater Chicks in Pink lottery receive a phone call as soon as the draw is completed, followed by a letter sent to them via registered post 2-3 days after the draw date. The results will be displayed on this website as soon as the draw is completed and also published in the public notices of The Australian (date of publication is displayed in each lottery brochure).

 

Question 4: Can I have random ticket numbers? Can I choose my own ticket numbers?

Unfortunately you cannot choose your own ticket numbers. Ticket numbers are automatically allocated within a ticket number range.

 

Question 5: Where is my lottery e-ticket?

After purchasing online, a separate email containing your email tickets is sent after 3-4 business days. Please remember to add our email address to your email contact list and mark these emails as SAFE or NOT JUNK, so they don't go to junk email.

 

Question 6: How is the draw conducted?

A ticket range is entered into the Multi-function Random Number Generator from which the winning ticket number is generated. The draw takes place in the presence of a scrutineer as per licencing requirements. The scrutineer is an external auditor and internal checks are put in place to ensure that the ticket is valid and has not been cancelled, or is unsold. Members of the public are welcome to attend all Mater Lotteries draws.

 

Question 7: What are the odds of winning?

Pursuant of the licencing requirements of the Queensland Office of Liquor and Gaming Regulation, there are a maximum number of tickets that Mater Lotteries are able to sell for each draw. This number is subject to change and can be found in the Terms and Conditions for the current game on this website. Typically Mater Chicks in Pink lottery has 25,000 tickets available.

 

Question 8: Why are there ticket numbers higher than the maximum allowed to be sold?

The number of tickets sold in each lottery game does not exceed the maximum number of tickets we’re allowed to sell. There are a number of sales channels you can purchase lottery tickets from. These include through the mail, from our website, from sales agents, and over the phone. Each sales channel is allocated a range of ticket numbers each lottery. Sometimes there are unsold tickets in a sales channel at the end of the lottery. This is why there will be ticket numbers sold, which are higher than the maximum number of tickets available. All tickets sold are included in the draw, including those which have a higher number than the maximum allowed to be sold.

 

Question 9: How does membership in the VIP Club work?

By joining the Mater Chicks in Pink VIP Club you will receive the following exclusive benefits:

  • Automatic entry into all Mater Chicks in Pink lottery draws
  • Entry into the exclusive draw to win a $6,000 holiday each lottery
  • Convenient debits from your nominated account each lottery
  • All members will receive a FREE Mater Chicks in Pink keyring!

PLUS you can be proud in the knowledge that you are supporting women with breast cancer.

 

Question 10: When should I receive my VIP Club tickets?

VIP Club tickets are processed once per Mater Chicks in Pink lottery—this date changes each lottery depending on public holidays. Once a successful transaction has been completed (including your payment being received) you should receive your e-tickets within five business days. Or, if you choose to receive paper tickets you can expect them to arrive within 10 business days. Please note our business days are Monday to Friday for ticket processing.

 

Question 11: How can I cancel my VIP Club membership?

If you wish to cancel your VIP Club membership at any time, simply contact us via email, over the phone or by mail.

Over the phone:
Please call 1800 067 066.

By mail: please send a letter to:

Locked Bag 2000

Coorparoo DC QLD 4151

 

Question 12: Where can I read my Direct Debit Service Agreement?

The Mater Foundation Direct Debit Service Agreement can be accessed here.

 

Question 13: What other lotteries does Mater offer to support the work of their research and patient care programs?

Mater offers three other lotteries:

Mater Prize Home: Held 6 times per year, this lottery raises money for seriously ill and premature babies at Mater, giving them the best possible start to life. It also provides vital funding for a number of world-class medical research projects. Tickets are only $2 each.

Mater Cars for Cancer: Offering you the chance to win a high performance V8 vehicle and other great prizes, the Mater Cars for Cancer lottery raises funds for cancer research and improved patient care at Mater hospitals. Tickets are only $30 each, with only 25,000 tickets sold per lottery.

Mater Cash for Kids: This lottery is limited to only 5,000 tickets and the first prize is $10,000 cash. Funds raised through this lottery contribute to supporting mothers and babies cared for at Mater hospitals. Tickets are only $20 each.

 

Question 14: Are my lottery tickets tax deductible?

Unfortunately lottery tickets are not tax deductible. However, any donations made at the time of ticket purchase are tax deductible and a separate tax receipt will be sent for the donation.

 

Question 15: Who can I contact about responsible gaming?

Mater Foundation promotes responsible gaming. For information on how to play responsibly, contact Gambling Help on 1800 858 858 or www.gamblinghelponline.org.au.